Use of intelligent directed broadcast in contact center...

Details Use of intelligent directed broadcast in contact center... Use of intelligent directed broadcast in contact center...

2007-02-28

2010-06-01

Lee, Andrew (Department: 2472)

Multiplex communications

Diagnostic testing

Determination of communication parameters

C370S468000

Reexamination Certificate

active

07729277

ABSTRACT:
In one embodiment, a method can include: (i) receiving a new contact in a contact center, where the new contact includes an expressed need; (ii) forming a resource set in response to the expressed need of the new contact, where the resource set includes one or more prospective resources; and (iii) sending a broadcast message to each of the prospective resources in the resource set.

REFERENCES:
patent: 5754639 (1998-05-01), Flockhart et al.
patent: 5978465 (1999-11-01), Corduroy et al.
patent: 6058163 (2000-05-01), Pattison et al.
patent: 6088442 (2000-07-01), Chavez et al.
patent: 6744858 (2004-06-01), Ryan et al.
patent: 7023979 (2006-04-01), Wu et al.
patent: 7039176 (2006-05-01), Borodow et al.
patent: 2005/0238157 (2005-10-01), Shaffer et al.
patent: 2006/0026049 (2006-02-01), Joseph et al.
patent: 2006/0031540 (2006-02-01), Purontaus et al.
patent: 2006/0123060 (2006-06-01), Allen et al.
patent: 2007/0036331 (2007-02-01), Fitzgerald
patent: 2008/0123832 (2008-05-01), Pines et al.
patent: 2009/0210524 (2009-08-01), McCormack et al.

Affiliated with

Also associated with

Rating

Use of intelligent directed broadcast in contact center... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Use of intelligent directed broadcast in contact center..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Use of intelligent directed broadcast in contact center... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-4229968