Universal telephony application client that is configurable from

Details Universal telephony application client that is configurable from Universal telephony application client that is configurable from

1994-06-01

1998-06-02

Chin, Stephen

Telephonic communications

With usage measurement

Call traffic recording by computer or control processor

379265, 379309, H04M 1500

Patent

active

057612854

ABSTRACT:
A universal telephony application client (TAC) that can be dynamically configured for a specific telephone call campaign running on a telephony platform system where upon the beginning of a call campaign, the universal TAC is initialized from an initialization profile specific to a telephone call campaign. The universal TAC operates as individual TAC threads to control processing of call records or incoming calls according to the parameters provided in the initialization profile. The initialization profile is modifiable before a call campaign, at the commencement of a call campaign, or at any time during a call campaign. All campaign TACs created subsequent to modifying the initialization profile will be modified to include the new parameters.

REFERENCES:
patent: 4475013 (1984-10-01), Lee et al.
patent: 5127045 (1992-06-01), Cragum
patent: 5179589 (1993-01-01), Syu
patent: 5214688 (1993-05-01), Szlam et al.
patent: 5247569 (1993-09-01), Cave
patent: 5299195 (1994-03-01), Thorne et al.
patent: 5299260 (1994-03-01), Shaio
patent: 5327490 (1994-07-01), Cave
patent: 5371787 (1994-12-01), Hamilton
patent: 5381470 (1995-01-01), Cambray et al.

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