Trouble ticket assignment

Details Trouble ticket assignment Trouble ticket assignment

2008-04-29

2008-04-29

Vo, Tim (Department: 2168)

Data processing: database and file management or data structures

Database design

Data structure types

C707S793000, C707S793000, C705S002000

Reexamination Certificate

active

07366731

ABSTRACT:
A trouble ticket handling system is provided. The system typically includes a login logic, a monitoring device, and a user interface logic. The login logic typically operates to log a user into several trouble ticket systems. The monitoring device typically polls the trouble ticket systems for open trouble tickets. The user interface logic enables the user to automatically load a proper trouble ticket from any of the open trouble tickets in the trouble ticket systems. Methods and other systems are also provided.

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“Quality-of-Service and Market Implications of Asymmetric Standards in Telecommunications”, by Micael Clements, The National Regulatory Research Institute, Oct. 1998.

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