Trouble information management system

Details Trouble information management system Trouble information management system

2007-09-25

2007-09-25

Jaroenchonwanit, Bunjob (Department: 2152)

Electrical computers and digital processing systems: multicomput

Distributed data processing

Client/server

C709S223000, C709S224000, C709S225000, C707S793000, C707S793000, C714S002000, C714S004110, C714S025000

Reexamination Certificate

active

10058421

ABSTRACT:
A trouble information management system1is connected to maker-sided devices2of makers and connectable to terminal devices3of users. The user, if a trouble occurs when using H/W and S/W provided by the maker, notifies the trouble information management system1of this trouble. The trouble information management system1searches for a record of case data T registered with a trouble case and, if the notified trouble is already registered in the case data T, notifies the user of a troubleshooting procedure on the basis of the case data T. If the notified trouble is a new case, the trouble information management system1requests the maker to research it, generates the case data T based on an answer to this request, and notifies the user of the troubleshooting procedure.

REFERENCES:
patent: 5287505 (1994-02-01), Calvert et al.
patent: 6014658 (2000-01-01), Pretz
patent: 6286084 (2001-09-01), Wexler et al.
patent: 6321348 (2001-11-01), Kobata
patent: 6490602 (2002-12-01), Kraemer
patent: 6553507 (2003-04-01), Cohen

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