Trouble countermeasure support system and terminal device...

Details Trouble countermeasure support system and terminal device... Trouble countermeasure support system and terminal device...

2006-05-23

2006-05-23

Raymond, Edward (Department: 2857)

Data processing: measuring, calibrating, or testing

Measurement system

Performance or efficiency evaluation

C714S025000

Reexamination Certificate

active

07050941

ABSTRACT:
An online manual capable of efficiently identifying a trouble cause and not requiring trouble for updating. A service engineer (SE) connects an SE terminal to a service support system (1) and transmits a trouble event caused in a device to be repaired. In a judgment route data storage section (16), judgment materials for identifying a symptom cause are stored in the descending order of the goodness of fit. A data extraction section (20) extracts the judgment material in that order and represents it to the SE terminal. When the SE selects a judgment material matched with the state of the device to be repaired, the data extraction section (20) extracts a countermeasure action content corresponding to the judgment material from the countermeasure-action data storage section (11), an action data storage section (12), and a content storage section (13) and displays it on the SE terminal.

REFERENCES:
patent: 6249755 (2001-06-01), Yemini et al.
patent: 2003/0120465 (2003-06-01), Mets et al.
patent: 2004/0019460 (2004-01-01), Okuno et al.
patent: 10-124477 (1998-05-01), None
patent: P2001-282944 (2001-10-01), None
patent: P2002-24322 (2002-01-01), None
patent: P2002-154085 (2002-05-01), None

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