Telephonic communications – Audio message storage – retrieval – or synthesis – Voice activation or recognition
Reexamination Certificate
2008-07-30
2011-12-13
Gauthier, Gerald D (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Voice activation or recognition
C348S231400, C379S038000, C379S088020, C700S094000, C704S231000, C704S246000, C704S251000, C704S254000, C704S273000
Reexamination Certificate
active
08077836
ABSTRACT:
Transparent voice registration of a party is provided in order to provide voice verification for communications with a service center. Verbal communication spoken by a party during interaction between the party and an agent of the service center is captured. A voice model associated with the captured communication is created and stored in order to provide voice verification during a subsequent call to the service center. When a requester contacts the service center, a comparison of the voice of the requester and a voice model of the person that the requester claims to be is performed, in order to verify the identity of the requester. Additionally, a voice model associated with a party is automatically updated after a subsequent communication between the party and the service center.
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AT&T Intellectual Property I L.P.
Gauthier Gerald D
Greenblum & Bernstein P.L.C.
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