Transfer-connect telephony services utilizing automated audio sy

Details Transfer-connect telephony services utilizing automated audio sy Transfer-connect telephony services utilizing automated audio sy

1997-12-01

2000-06-06

Hong, Harry S.

Telephonic communications

Special services

Reserved call

379211, 379212, 379221, 379265, H04M 354, H04M 3523, H04M 700

Patent

active

060728647

ABSTRACT:
A call re-directing system associated with a call center integrates an interface on a computer station at an agent station having a telephone, a CTI-application executing on a processor connected to a telephony switch, and an DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destination of a rerouted call and re-associated with the call.

REFERENCES:
patent: 5818907 (1998-10-01), Maloney et al.
patent: 5848131 (1998-12-01), Shaffer et al.
patent: 5901214 (1999-05-01), Shaffer et al.
patent: 5940497 (1999-08-01), Miloslavsky

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