Terminal based adjunct call manager for a communication system

Details Terminal based adjunct call manager for a communication system Terminal based adjunct call manager for a communication system

1986-02-14

1988-08-09

Dwyer, James L.

Telephonic communications

Multi-line or key substation system with selective switching...

With special service

379265, H04M 350

Patent

active

047633530

ABSTRACT:
An adjunct call manager unit connects to a station set port of a telephone communication system and receives button identification and status signals to determine line, agent, and feature activation status of the system. In response to one or more of the received status signals, commands are sent to the system using button depression commands and switchhook commands to effectuate call processing control over the system. In one embodiment, the adjunct unit functions as an automated call distributor for managing incoming calls to the system.

REFERENCES:
patent: 3643034 (1972-03-01), Burns et al.
patent: 3740484 (1973-06-01), Laggy et al.
patent: 3752936 (1973-08-01), Morse
patent: 4048452 (1977-09-01), Oehring et al.
patent: 4150255 (1979-04-01), Theis et al.
patent: 4436962 (1984-03-01), Davis et al.
patent: 4506346 (1985-03-01), Bennett et al.
patent: 4560837 (1985-12-01), Carson et al.
patent: 4653085 (1987-03-01), Chan et al.

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