Telephony signals containing an IVR decision tree

Details Telephony signals containing an IVR decision tree Telephony signals containing an IVR decision tree

2007-05-08

2007-05-08

Gauthier, Gerald (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Interacting voice message systems

C379S088230, C705S026640, C370S352000

Reexamination Certificate

active

10324917

ABSTRACT:
A method for receiving and presenting interactive voice response data can include sending a telephony connectivity request for establishing a voice channel connection between an originating device and a interactive voice response system. Prior to establishing the voice channel connection, an interactive voice response menu associated with said interactive voice response system can be received via a ringback channel. At least a portion the interactive voice response menu can be presented to a user of the originating device.

REFERENCES:
patent: 4811382 (1989-03-01), Sleevi
patent: 5850429 (1998-12-01), Joyce et al.
patent: 5884032 (1999-03-01), Bateman et al.
patent: 5946377 (1999-08-01), Wolf
patent: 6052367 (2000-04-01), Bowater et al.
patent: 6091805 (2000-07-01), Watson
patent: 6321198 (2001-11-01), Hank et al.
patent: 6332154 (2001-12-01), Beck et al.
patent: 6542497 (2003-04-01), Curry et al.
patent: 6842737 (2005-01-01), Stiles et al.
patent: 6920431 (2005-07-01), Showghi et al.
patent: 7065188 (2006-06-01), Mei et al.
patent: 2002/0069170 (2002-06-01), Rizzo et al.
patent: 474090 (2002-01-01), None

Affiliated with

Also associated with

Rating

Telephony signals containing an IVR decision tree does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Telephony signals containing an IVR decision tree, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Telephony signals containing an IVR decision tree will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3792408