Telephony-data application interface apparatus and method...

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Electronic shopping

Reexamination Certificate

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Details

C704S270000, C704S275000, C704S260000, C704S232000, C704S231000, C704S010000, C709S200000, C379S090010

Reexamination Certificate

active

06941273

ABSTRACT:
A voice-enabled system for online shopping provides a voice and telephony interface, as well a text and graphic interface, for shopping over the Internet using a browser or a telephone. The system allows customers to access an online shop, search for desired database items, select items, and finally pay for selected items using a credit card, over a phone line or the Internet. A telephony-Internet interface converts spoken queries into electronic commands for transmission to an online shop or database. Markup language-type pages transmitted to callers from the online-shop or database are parsed to extract selected information. The selected information is then reported to the callers via audio messaging.

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