Telephonic communications – Telephone line or system combined with diverse electrical... – Credit authorization
Patent
1998-10-13
1999-10-12
Chan, Wing F.
Telephonic communications
Telephone line or system combined with diverse electrical...
Credit authorization
379121, H04M 1104
Patent
active
059664290
ABSTRACT:
A telephone transaction processing system is disclosed. Processing of telephone transactions, such as credit card transactions, financial account debiting, or information collection, is facilitated by an agent that may be integrated into the transport of the carrier as an enhanced service, the telephone network of a local or long distance company, or a private branch exchange or computer or separate processor supporting said telephone call. The agent may be invoked through touch tones or voice commands by any party on a completed telephone call and may be invoked multiple times during a conversation.
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Chan Wing F.
Convergys Customer Management Group Inc.
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