Telephone system adapted to telemarketing

Details Telephone system adapted to telemarketing Telephone system adapted to telemarketing

1986-09-23

1988-11-29

Olms, Douglas W.

Multiplex communications

Wide area network

Packet switching

379 96, H04J 312

Patent

active

047886820

ABSTRACT:
In a merchandising business wherein telephone subscribers' responses are solicited by various commercial advertisements via the television and/or radio media, merchandising agents receive such telephone responses in order to accept requests for goods and services and to expedite deliveries and billings. A telephone system is disclosed wherein a portion of a direct dialled number associated with an advertised product is forwarded to an information server. The information server provides information about the product, such information being displayable at a data display terminal adjacent a merchandising agent's position. In the case where a group of merchandising agents is accessed via an automatic call distributing feature in the telephone system, the voice call and the data information appear at a selected merchandising agent's position at about the same time, thereby informing the agent as to the particular item of interest and its attributes in association with the voice call.

REFERENCES:
patent: 3920908 (1975-11-01), Kraus
patent: 3989899 (1976-11-01), Norwich
patent: 4048452 (1977-09-01), Oehring et al.
patent: 4069399 (1978-01-01), Barrett et al.
patent: 4381427 (1983-04-01), Cheal et al.
patent: 4450556 (1984-05-01), Boleda et al.
patent: 4600814 (1986-07-01), Cunniff et al.
patent: 4608685 (1986-08-01), Jain et al.
patent: 4656623 (1987-04-01), Dalby, Jr. et al.
patent: 4694483 (1987-09-01), Cheung
patent: 4734931 (1988-03-01), Bourg et al.

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