Telephone relay system

Details Telephone relay system Telephone relay system

1996-08-14

1999-07-20

Woo, Stella

Telephonic communications

Telephone line or system combined with diverse electrical...

Having transmission of a digital message signal over a...

379 52, 379 9001, H04M 1100

Patent

active

059265272

ABSTRACT:
The invention provides a telephone relay system for responding to instructions from a first party, or caller. The telephone relay system includes a back-end processor. The back-end processor includes a customer care agent interface, a first party interface, and a controller. The back-end processor allows a customer care agent to go on-hook with respect to the first party and to transfer the call to a controller that sends messages and receives instructions from the first party.

REFERENCES:
patent: 4959855 (1990-09-01), Daudelin
patent: 5163081 (1992-11-01), Wycherley et al.
patent: 5463665 (1995-10-01), Millios et al.
patent: 5475733 (1995-12-01), Eisdorfer et al.
patent: 5521960 (1996-05-01), Aronow
patent: 5680443 (1997-10-01), Kasday et al.

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