Telephone operator mid-call queuing interval system and associat

Details Telephone operator mid-call queuing interval system and associat Telephone operator mid-call queuing interval system and associat

1996-03-08

1998-09-22

Zele, Krista

Telephonic communications

Audio message storage, retrieval, or synthesis

Multilingual system or operation

379 67, 379265, 379214, H04M 342

Patent

active

058126384

ABSTRACT:
A method for handling incoming callers to a call processing system such as a directory assistance facility, and associated system is disclosed. The method includes the steps of recording a greeting message from an operator, recording information provided by an incoming caller, replaying the recorded information provided by the incoming caller to the operator to enable the operator to conduct a search and replaying the recorded greeting from the operator to the incoming caller during a replay interval, which is defined as the period in which the recorded information provided by the incoming caller is played back to the operator. The method may further include the step of modifying at least one of the recorded incoming caller information and the recorded message from the operator such that the duration of the recorded message from the operator is less than or substantially equal to the duration of the recorded incoming caller information.

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