Telephonic communications – Special services – Performed by operator
Patent
1990-03-30
1991-04-30
Dwyer, James L.
Telephonic communications
Special services
Performed by operator
379 96, 379260, 379265, H04M 360, H04M 364
Patent
active
050125125
ABSTRACT:
This invention relates to a method and apparatus for communication between an operator or agent position and a switching system and databases. The position includes a display screen and keyboard. Data for controlling a plurality of displays for the screen is stored in the switching system. In response to an operator's logging into the system, the position is connected to a plurality of databases by switched virtual channels, carried over the data channel of an ISDN connection from the position to the switch, and via switched virtual channels to the databases. A special section of the screen is devoted to parameters which are automatically transferred from one display to another whenever a new display is requested. When an operator wishes to set up a call, the call will be set up in accordance with the latest version of the parameters, whether or not the operator requests a display of a call control screen. Advantageously, operator time is saved because the operator need not re-request a call control screen prior to requesting a call control operation.
REFERENCES:
patent: 4529841 (1985-07-01), Andersson et al.
patent: 4776005 (1988-10-01), Petriccione et al.
patent: 4899375 (1990-06-01), Baver et al.
patent: 4949373 (1990-08-01), Baker, Jr. et al.
Basso Richard J.
Hansen Randall S.
Kolasa Edward P.
Reynolds Mark L.
Tam Chun P.
AT&T Bell Laboratories
Dwyer James L.
Ulrich W.
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