Telephonic communications – Telephone line or system combined with diverse electrical... – Having transmission of a digital message signal over a...
Patent
1996-08-20
1998-12-29
Kuntz, Curtis A.
Telephonic communications
Telephone line or system combined with diverse electrical...
Having transmission of a digital message signal over a...
379 9331, 379 9328, 379 9337, 39518301, 39518303, 39518322, H04M 1100, G06F 1100
Patent
active
058548289
ABSTRACT:
A telephonic customer support utility for providing diagnostic support of a customer computer including encoding an operational status of a customer's computer to produce audible tones on a speaker corresponding to the encoded status for transmission on a standard telephone line via a standard telephone of the encoded operational status to a remote support computer, the remote support computer having a receiver electrically connected to receive the tones transmitted on the telephone line. The received tones are decoded by a decoder of the remote support computer to determine the operational status of the customer's computer, which status is displayed on a display of the remote support computer for analysis by a customer support technicians.
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Newton's Telecom Dictionary, p. 36, Nov. 1994.
Kocis Thomas J.
Larson Mark
Morrison Charles W.
Smith Stephen K.
Dell U.S.A. L.P.
Eng George
Kuntz Curtis A.
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