Telephone central office based method of and system for processi

Details Telephone central office based method of and system for processi Telephone central office based method of and system for processi

1991-07-15

1994-09-06

Dwyer, James L.

Telephonic communications

Audio message storage, retrieval, or synthesis

Multilingual system or operation

379 67, 379 88, 379 97, 379100, 379201, 379105, H04M 164, H04M 1100

Patent

active

053455010

ABSTRACT:
A telephone central office switch based system for forwarding customer requests to a vendor site and processing orders comprises, in addition to the standard central office switch, a voice response unit (VRU) controlled by an adjunct computer for sending to the telephone of a customer an audible instruction message followed by audible response messages in reply to customer prompts entered by telephone. The VRU/adjunct includes not only data storage for voice messages but also has a separate data storage capacity for storing a data base of customer identification and vendor inventory information. The adjunct computer is in communication with a host computer at each vendor site. The host downloads inventory and customer identification information to the adjunct, and the adjunct uploads information to create and activate an order at the host. To complete the transaction, the host updates inventory information and downloads back to the adjunct.

REFERENCES:
patent: 4071698 (1978-01-01), Barger, Jr. et al.
patent: 4255619 (1981-03-01), Saito
patent: 4594476 (1986-01-01), Freeman
patent: 4761684 (1988-08-01), Clark et al.
patent: 4763191 (1988-08-01), Gordon et al.
patent: 4797913 (1989-01-01), Kaplan et al.
patent: 4897866 (1990-01-01), Majmudar et al.
patent: 4897867 (1990-01-01), Foster et al.
patent: 4899369 (1990-02-01), Kondziela
patent: 4943995 (1990-07-01), Daudelin et al.
patent: 4969185 (1990-11-01), Dorst et al.
patent: 5193110 (1993-03-01), Jones et al.

Affiliated with

Also associated with

Rating

Telephone central office based method of and system for processi does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Telephone central office based method of and system for processi, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Telephone central office based method of and system for processi will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-1334755