Telephonic communications – Audio message storage – retrieval – or synthesis – Multilingual system or operation
Patent
1990-05-24
1992-04-28
Brown, Thomas W.
Telephonic communications
Audio message storage, retrieval, or synthesis
Multilingual system or operation
379 97, 379113, 379214, 379265, H04M 336, H04M 350, H04Q 366
Patent
active
051094045
ABSTRACT:
A central processing system interfaces remote terminals through a dial-up telephone facility to complete various communication formats selectively involving either an audio response unit (ARU) or a telecommunications service representative station (TSR station). A substantial number of ARU's accommodate many calls simultaneously, executing formats whereby a caller is given voice cues or prompts to input digital data using the telephone keypad. Similarly, a substantial number of TSR stations accommodate calls in various formats with a prompting data display. Calls are selectively allocated to an ARU or a TSR station on the basis of time, call loads and call format. A programmable logic array cooperates with a host computer, load indicators and a clock (time class indicator) to implement a program of call allocation. Accordingly, the structure and process accommodate multiple-port, multiple-format operation.
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patent: 4972461 (1990-11-01), Brown et al.
"The AT&T Multimode Voice Systems-Full Spectrum Solutions for Speech Processing Applications", S. D. Hester et al., Proc. of the 1985 AVIOS Conf., Sep. 1985, 12 pages.
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Katz Ronald A.
Thompson Thomas D.
Brown Thomas W.
First Data Resources Inc.
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