Telephone call processing system

Details Telephone call processing system Telephone call processing system

1987-07-22

1989-09-05

Moore, David K.

Telephonic communications

Telephone line or system combined with diverse electrical...

Having transmission of a digital message signal over a...

379 93, H04M 1100

Patent

active

048646008

ABSTRACT:
A telephone call processing system operates in tandem with an office telephone system having a central switchboard. The system comprises a central control unit used by the operator and remote units associated with each office telephone. The central unit comprises a keyboard and a display which permit the operator to compose and direct enquiry messages to each remote unit regarding handling of incoming calls and to compose and store records regarding unanswered calls. Each remote unit has a display which displays enquiry messages transmitted by the operator and flashes light emitting diodes or emits a muted beeping sound to draw an individual's attention to the incoming call. A number of buttons permit the individual to return standard responses without direct verbal communication with the operator. Both enquiry and response messages are automatically stored in an electronic memory, permitting the operator to retrieve each response and associated enquiry and to deal with the associated incoming call when appropriate. The operator can consequently process other incoming calls without awaiting a response from any particular individual. The remote units are adapted to access the electronic memory to retrieve messages regarding unanswered calls thereby eliminating the need for written message records.

REFERENCES:
patent: 4382163 (1983-05-01), White et al.
patent: 4436962 (1984-03-01), Davis et al.
patent: 4476349 (1984-10-01), Cottrell et al.
patent: 4506111 (1985-03-01), Takenouchi et al.
patent: 4567324 (1986-01-01), Smith et al.
patent: 4600809 (1986-07-01), Tatsumi et al.
patent: 4682354 (1987-07-01), Vanacore

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