Telephonic communications – With usage measurement – Call charge metering or monitoring
Patent
1992-09-29
1998-04-14
Kuntz, Curtis
Telephonic communications
With usage measurement
Call charge metering or monitoring
379113, 379133, 379134, 379207, H04M 1500, H04M 342
Patent
active
057402345
ABSTRACT:
To provide a complete picture of the calling pattern of calls placed to a destination entity which permits the destination entity's routing plan to be adequately administered, a) information is collected about all call attempts to particular, specified dialed numbers even before they are switch routed, including even calls terminated before a network control point (NCP) returns instructions as to where to route the call and, if applicable, after they are rerouted and b) the collected information is periodically delivering as it becomes available, for use by the destination entity, without requiring the calls being monitored to have been terminated. Thus, for example, information is collected about calls being held by the NCP in a queue even before the calls are NCP routed. The collected information also includes information for calls that were never routed, because they were terminated before routing, independent of whether they were placed in a queue. If applicable, additional information is collected about the rerouting of those calls that are rerouted. Additionally, information is collected concerning the performance of a network control point, including information on queue performance and routing location selection performance.
REFERENCES:
patent: 4191860 (1980-03-01), Weber
patent: 4348554 (1982-09-01), Asmuth
patent: 4757267 (1988-07-01), Riskin
patent: 4788718 (1988-11-01), McNabb et al.
patent: 4953204 (1990-08-01), Cushleg, Jr. et al.
patent: 5095505 (1992-03-01), Finucane et al.
patent: 5136636 (1992-08-01), Wegrzynowicz
patent: 5164983 (1992-11-01), Brown
patent: 5230017 (1993-07-01), Alexander
patent: 5253288 (1993-10-01), Frey et al.
patent: 5282243 (1994-01-01), Dabbaghi et al.
"AT&T 800 Call Attempt Profile" AT&T customer information, 1983.
"AT&T 800 Call Attempt Profile" AT&T sales force information, 1983.
"AT&T Advanced 800 Service Call Attempt Profile" AT&T customer information, 1985.
"ASQIC 800 Call Data Master" AT&T Technical Journal, May/Jun., 1987, vol. 66, Issue 3, p. 21.
"Data Collection Services" Interface Specifications Between Central System and Workstation AT&T technical reference, Apr., 1991.
Black James Edward
Cooper Bret Allen
Freeman Brian Dean
Gerth Donald M.
Jordan Richard D.
AT&T Corp.
Freedman Barry H.
Kuntz Curtis
Shankar Vijay
LandOfFree
Telephone call monitoring method and apparatus does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Telephone call monitoring method and apparatus, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Telephone call monitoring method and apparatus will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-644108