Telephone call inventorying and sequencing system and method

Details Telephone call inventorying and sequencing system and method Telephone call inventorying and sequencing system and method

1980-07-11

1982-07-06

Konick, Bernard

Dynamic information storage or retrieval

Information location or remote operator actuated control

Selective addressing of storage medium

179 617, 369 29, H04M 164, H04M 1110

Patent

active

043384943

ABSTRACT:
An improved telephone call inventorying and sequencing system includes a plurality of automatic telephone answering machines and associated message memory units; a plurality of transcribing stations; and a matrix interconnecting the transcribing stations and the message memory units. A computer controls the matrix to connect each requesting transcribing station with a selected one of the message memory units. In each case, the computer selects the available message memory unit having the oldest untranscribed recorded message. In this way, recorded messages are transcribed in substantially the order in which they are recorded, and callback delays are therefore kept more nearly constant.

REFERENCES:
patent: 3141931 (1964-07-01), Zarouni
patent: 3372240 (1968-03-01), Boyers
patent: 3527312 (1970-09-01), Dooley
patent: 3648249 (1972-03-01), Goldsberry
patent: 3728486 (1973-04-01), Kraus
patent: 3914551 (1975-10-01), Hunt
patent: 4150255 (1979-04-01), Theis
patent: 4221938 (1980-09-01), Mohammadioun

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