Telephone auto attendant system for delivering chosen greetings

Details Telephone auto attendant system for delivering chosen greetings Telephone auto attendant system for delivering chosen greetings

1995-05-24

1996-07-02

Hofsass, Jeffery

Telephonic communications

Audio message storage, retrieval, or synthesis

379202, 379215, 379230, 379127, 379142, 379 93, 379 96, H04M 1106

Patent

active

055331025

ABSTRACT:
A method and apparatus for providing a telephone user with information concerning a caller. The call by the caller causes information concerning the caller to be transferred over a communication channel, separate from the one used by the telephone user, connected to a PC located near the telephone user. The information is displayed in the form of symbols on a PC display, and the telephone user can respond to the information without having to answer the call. If desired, the telephone user can cause the PC to play an audio record concerning the caller. The information displayed can be developed from the caller or from a database, or both.

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