Telephone answering system with call transfer

Details Telephone answering system with call transfer Telephone answering system with call transfer

1992-01-24

1993-09-28

Dwyer, James L.

Telephonic communications

Special services

Call diversion

379127, 379212, 379211, 379265, 379309, H04M 350, H04M 354, H04M 358, H04Q 364

Patent

active

052492214

ABSTRACT:
A telephone answering service system in which calls to a telephone which can not be answered are forwarded to a unique number identifying a line in a first telephone company (TELCO) service and immediately forwarded by the first TELCO service to a second TELCO service which uniformly distributes received calls over a group of lines connected to the answering service and provides called number ID and line identification over a separate data line to the answering service. The answering service has a number of operator stations where the status of the group of lines is displayed and processing data relative to the called party is available to answer and forward received calls to another number.

REFERENCES:
patent: 3987252 (1976-10-01), Vicari
patent: 4256928 (1981-03-01), Lesea et al.
patent: 4956861 (1990-09-01), Kondo
patent: 4975945 (1990-12-01), Carbullido
patent: 5046088 (1991-09-01), Margulies

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