Telephonic communications – Audio message storage – retrieval – or synthesis – Multilingual system or operation
Patent
1994-02-02
1995-11-21
Brown, Thomas W.
Telephonic communications
Audio message storage, retrieval, or synthesis
Multilingual system or operation
379 84, 379214, 379218, H04M 164, H04M 350
Patent
active
054694914
ABSTRACT:
A telephone answering system for providing textual messages and voice messages generated by telephone answering of telephones of persons having telephone calls answered by the system. A system memory stores textual and voice messages. A voice message recording system controls recording of voice messages of answered telephone calls of persons having telephone calls answered by the telephone answering system. A textual message recording system controls recording of textual messages provided by an operator who answers telephone calls made to persons having their telephones answered by the telephone answering system. A programmed computer program implements the voice message recording system and the textual message recording system by execution of a program. The computer decodes a telephone number of each telephone call answered by the telephone answering system, determines a program service option to be performed in answering each telephone call based upon the decoded telephone number, causes the voice message recording system to record a voice message in the system memory if the service option is specified to be answering telephone calls by the voice message recording system, initiates ringing of an operator to cause the operator to answer the telephone call and causes the textual message recording system to record textual messages in the system memory if the service option is specified to use an operator to record textual messages. The recording systems function to permit selective playback of individual recorded messages by the placing of a telephone call to the answering system.
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Anderson Kent D.
Morley, Jr. John F.
American Tel-A-Systems, Inc.
Brown Thomas W.
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