Telematic system with an automatic reconnection support

Details Telematic system with an automatic reconnection support Telematic system with an automatic reconnection support

2003-12-10

2009-06-09

Woo, Stella L (Department: 2614)

Telephonic communications

Telephone line or system combined with diverse electrical...

Remote indication over telephone line

C379S045000

Reexamination Certificate

active

07545919

ABSTRACT:
The system (1) according to the invention is arranged to support an automatic informing of callers (S1, S2, . . . , SN) upon an event of an interrupt in a telecommunication line engaged with a receiving station (4) according to a telecommunication protocol. In order to carry out said automatic informing the receiving station (4) is adapted with a computer program (6,8,10,12,14) arranged to transmit a prerecorded message to all engaged parties upon an event of the interrupt. The computer program is further arranged to carry out background interaction with a caller who is put on hold, so that the caller is not left behind unattended.

REFERENCES:
patent: 4838275 (1989-06-01), Lee
patent: 5311569 (1994-05-01), Brozovich et al.
patent: 6004266 (1999-12-01), Clawson
patent: 6176826 (2001-01-01), Shimura et al.

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