Telecommunications service provisioning

Details Telecommunications service provisioning Telecommunications service provisioning

1997-02-03

1998-05-12

Zele, Krista

Telephonic communications

Special services

Anonymous party

379 67, 379 93, H04M 342

Patent

active

057518025

ABSTRACT:
A method of provisioning telecommunications service. A caller requesting service is connected to a switching system having prompting capabilities. The caller is prompted to enter a service type indicator selected from a brochure describing available service types. The service order request is automatically processed to determine whether the specified service is available to the caller and whether other data provided by the caller is consistent. Advantageously, a service order can be generated without requiring human intervention beyond the initial entry of data by the service requester. Advantageously, service request data can immediately be verified and data inconsistencies or incomplete data identified and requested of the caller immediately. Advantageously, errors in the process and the delay resulting from such errors are minimized.

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