Technique for obtaining information and services over a communic

Details Technique for obtaining information and services over a communic Technique for obtaining information and services over a communic

1997-05-02

2000-05-30

Asta, Frank J.

Electrical computers and digital processing systems: multicomput

Computer conferencing

709202, 709203, 709205, 709206, 709217, 709219, 709227, 709228, 709230, 707501, 707514, 345330, 345331, 345332, 345335, G06F 1338, G06F 1517

Patent

active

060701854

ABSTRACT:
In a communications arrangement, a computer user accesses a server system to seek customer service over the World Wide Web (WWW). The server system assigns a customer service agent (CSA) to communicate with the user to realize the customer service. In a customer service session, the user and CSA may collaboratively browse hypertext markup language (HTML) documents at different uniform resource locators (URLs) to obtain relevant information. However, in accordance with the invention, the version of each document presented to the user may be different from that presented to the CSA. In particular, the CSA version contains proprietary information which is excluded from the user version.

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