Technique for continually assisting a user during an...

Details Technique for continually assisting a user during an... Technique for continually assisting a user during an...

2011-04-19

2011-04-19

Sing, Simon (Department: 2614)

Telephonic communications

Special services

Automatic directory service

C379S076000, C379S218020, C379S221050, C379S223000

Reexamination Certificate

active

07929681

ABSTRACT:
A user may want to search for relevant information and/or conduct a transaction through an information assistance service. During an information assistance call, the user may return to an information assistance provider multiple times to accomplish the task at hand. To continually serve the user effectively, certain search results by previous information assistance providers are retained for the benefit of a future information assistance provider interacting with the user during the same call.

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Kliger, Scott A., Telephone based serach with pay per call listings, U.S. Appl. No. 60/631,463, filed Nov. 29, 2004.

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