Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Accounting
Reexamination Certificate
2000-12-26
2010-02-09
Weisberger, Richard C (Department: 3693)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Accounting
C705S035000
Reexamination Certificate
active
07660754
ABSTRACT:
A system for automatically processing claims is disclosed. The system includes an application that runs on a computer. Technicians use the application to complete claims information. Claims information includes information related to damage to a company asset. The system can determine the nature and possible location of a malfunction and redirect technician resources appropriately. In another aspect, the system can receive information from multiple technicians and can determine if a single incident caused multiple technicians to be deployed and can produce a single bill that includes the costs associated with dispatching multiple technicians.
REFERENCES:
patent: 4776016 (1988-10-01), Hansen
patent: 4905163 (1990-02-01), Garber et al.
patent: 5038283 (1991-08-01), Caveney
patent: 5359649 (1994-10-01), Rosu et al.
patent: 5521958 (1996-05-01), Selig et al.
patent: 5570283 (1996-10-01), Shoolery et al.
patent: 5583937 (1996-12-01), Ullrich
patent: 5623404 (1997-04-01), Collins et al.
patent: 5664110 (1997-09-01), Green et al.
patent: 5687212 (1997-11-01), Kinser, Jr. et al.
patent: 5694323 (1997-12-01), Koropitzer et al.
patent: 5696906 (1997-12-01), Peters
patent: 5754830 (1998-05-01), Butts
patent: 5799279 (1998-08-01), Gould
patent: 5805775 (1998-09-01), Eberman
patent: 5812977 (1998-09-01), Douglas
patent: 5826270 (1998-10-01), Rutkowski
patent: 5848403 (1998-12-01), Gabriner et al.
patent: 5857201 (1999-01-01), Wright et al.
patent: 5873070 (1999-02-01), Bunte et al.
patent: 5884262 (1999-03-01), Wise
patent: 5896440 (1999-04-01), Reed et al.
patent: 5909492 (1999-06-01), Payne
patent: 5920846 (1999-07-01), Storch et al.
patent: 5923735 (1999-07-01), Swartz et al.
patent: 5931917 (1999-08-01), Nguyen et al.
patent: 5953389 (1999-09-01), Pruett et al.
patent: 5960411 (1999-09-01), Hartman et al.
patent: 5963940 (1999-10-01), Liddy
patent: 5970472 (1999-10-01), Allsop
patent: 5974135 (1999-10-01), Breneman et al.
patent: 6023683 (2000-02-01), Johnson et al.
patent: 6023684 (2000-02-01), Pearson
patent: 6026379 (2000-02-01), Haller et al.
patent: 6035285 (2000-03-01), Schlect et al.
patent: 6052785 (2000-04-01), Lin
patent: 6058373 (2000-05-01), Blinn
patent: 6080202 (2000-06-01), Strickland
patent: 6081789 (2000-06-01), Purcell et al.
patent: 6092192 (2000-07-01), Kanevsky
patent: 6101472 (2000-08-01), Giangarra et al.
patent: 6101510 (2000-08-01), Stone
patent: 6115040 (2000-09-01), Bladow
patent: 6115737 (2000-09-01), Ely
patent: 6226623 (2001-05-01), Schein
patent: 6233541 (2001-05-01), Butts
patent: 6311178 (2001-10-01), Bi
patent: 6324522 (2001-11-01), Peterson et al.
patent: 6341271 (2002-01-01), Salvo et al.
patent: 6366829 (2002-04-01), Wallace et al.
patent: 6389337 (2002-05-01), Kolls et al.
patent: 6445774 (2002-09-01), Kidder et al.
patent: 6473407 (2002-10-01), Ditmer
patent: 6487278 (2002-11-01), Skladman
patent: 6539548 (2003-03-01), Hendricks
patent: 6578005 (2003-06-01), Lesaint et al.
patent: 6587851 (2003-07-01), Ditcharo
patent: 6598167 (2003-07-01), Devine
patent: 6636831 (2003-10-01), Profit
patent: 6671824 (2003-12-01), Hyland et al.
patent: 6736376 (2004-05-01), Delisle
patent: 6738815 (2004-05-01), Willis, Jr.
patent: 2001/0016819 (2001-08-01), Kolls
patent: 2002/0099642 (2002-07-01), Schwankl
patent: 2002/0103906 (2002-08-01), Knight
patent: 2002/0138656 (2002-09-01), Hickey
patent: 2003/0023601 (2003-01-01), Fortier et al.
patent: 2003/0125956 (2003-07-01), Lewis
patent: 2004/0014479 (2004-01-01), Milman
patent: 0 712 227 (1996-05-01), None
patent: 0732850 (1996-09-01), None
No author; FieldCentrix Selects BellSouth's Intelligent Wireless Network to Bring Wireless Data Solution to Field Service Companies, Aug. 24, 1999; BusinessWire; Dialog copy pp. 1-2.
Moran et al.; “Multimodal User Interfaces in the Open Agent Architecture”, Proceedings of the 2nd International Conference on Intelligent User Interfaces, Aug. 1996.
Conversay “Speech Technology Solutions”, White Paper C 2001.
“Return on Investment Model”, web.archive.org webpage of Norand.com, Feb. 6, 1998, pp. 1-5.
“Norand-Payback”, web.archive.org webpage of Norand.com, Feb. 6, 1998, pp. 1-2.
“Norand-Products”, web.archive.org webpage of Norand.com, Feb. 6, 1998, pp. 1-5.
“Norand-Case Study”, web.archive.org webpage of Norand.com, Feb. 1998, pp. 1-3.
Haugen, Dyan L.; Hill, Arthur V; “Scheduling to Improve Field Service Quality”, Summer 1999, Decision Sciences, 30, 3: ABI/INFORM Global, pp. 783-804.
Freedman, David H; “Case Study: Gas Attack”, Aug. 25, 1997, Forbes ASAP Supplement, pp. 45-52, Dialog 01485548 01-36536.
McCarthy, Vince, “The Transformation of the Public Network”, Mar. 20, 1995, Telephone, v228n12, pp. 88-100, Dialong 0100552196-54914.
Paz, Noemi M; Leigh, William; “Maintenance scheduling: Issues, results and research needs”, 1994, International Journal of Operations & Production Management, v14n8, pp. 47-69, Dialog 00956565 96-05958.
Tseng, Paul C; Lewis, Malcom; “Best Practices and Design Tips”, Apr. 1999, Contracting Business, v56, n4, p. 2s84(1), Dialog 06305741 54514903.
Jewett, Dale, “Service Call”, Jul. 21, 1997, Automotive News, p. 61, Dialog 05140584 47847132.
Southerland, Randy; “Not your typical garbagemon”, Feb. 2000, Waste Age, 31, 2, ss50, Dialog 11970477 60110303.
“The Luxury Class Database”, Apr. 3, 1995, InformationWeek, n 521, p. 100+, Dialong 00593604 23168942.
Ivey, Mike; “Cub: Toughen Penalties vs. Ameritech”, Sep. 7, 2000, Madison Captial Times, Madison, Wisconsin, p. 1E, ProQuest ID 59714682.
Jaffe, Charles; “Gas Supplier takes timing seriously if delivers are late, the product is free”. Feb. 5, 1989. The Morning Call, Allentown, PA, p. D.01, ProQuest ID 92485879.
Lister, Karen; “Improvements cited in Portland cable service”, Jul. 21, 1995, Corpus Christi Caller Times, Corpus Christi, TX., Sec. B, p. 2, ProQuest 6892257.
“Norand-Field Service”, web.archive.org webpage of Norand.com., Feb. 6, 1998, pp. 1-2.
“Norand-Training”, web.archive.org webpage of Norand.com., Feb. 6, 1998, pp. 1-2.
Wood, Michael; “Fighting the paperwork nemesis”, Mar. 1996, American Gas, v78n2, pp. 32-33, Dialog 01179245 98-28640.
“Powering better customer service. (Boston Edison Implements mobile computing solution)”, May 1997, Communication News, v34, 5n, p. 50(2) Dialog 02070908 19414033.
Kosseff, Jeffrey; “Service Delays May Lead to AT&T Fine”, Jul. 18, 2001, The Oregonian, Portland, OR., p. C.01. ProQuest ID 75527844.
Derlier,Frank J et al, “How Networks Work”, Millennium ed. , Que Corp. Jan. 2000.
White, Ron, “How Computers Work”, Millennium ed., Que Corp. Sep. 1999.
Gralla, Preston, “How the Internet Works”, Millennium ed., Que Corp., Aug. 1999.
Davis Mitch E.
Jerez Raul A.
Lee Danny E.
Mills, Jr. Ralph J.
Skipper Duane E.
AT&T Delaware Intellectual Property Inc.
Weisberger Richard C
Withers & Keys LLC
LandOfFree
Technician communications system with automated claims... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Technician communications system with automated claims..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Technician communications system with automated claims... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-4176516