Technical place servicing integration

Details Technical place servicing integration Technical place servicing integration

2011-01-11

2011-01-11

Wu, Qing (Department: 2196)

Electrical computers and digital processing systems: interprogra

Interprogram communication using message

C719S315000, C719S320000, C705S007380, C705S305000

Reexamination Certificate

active

07870561

ABSTRACT:
A method includes providing a technical place object to a Customer Resource Management (CRM) system wherein the technical place object includes information from an Enterprise Resource Management (ERP) system about a technical place including information associated with servicing the technical place. A service object may be provided to the ERP system wherein the service object includes information from the CRM system including information based on the technical place object and a service request associated with the servicing of the technical place. The CRM system may be provided an update of the service object wherein the update is based on a response to the service object by the ERP system.

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patent: 2005/0015273 (2005-01-01), Iyer
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patent: 2007/0198988 (2007-08-01), Kumar et al.
patent: 2008/0133406 (2008-06-01), Wernze et al.

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