Telephonic communications – Diagnostic testing – malfunction indication – or electrical... – Of centralized switching system
Reexamination Certificate
2006-02-07
2008-03-04
Tran, Quoc (Department: 2614)
Telephonic communications
Diagnostic testing, malfunction indication, or electrical...
Of centralized switching system
C379S009020, C379S009040, C714S048000, C714S057000
Reexamination Certificate
active
07340038
ABSTRACT:
A network administration system includes an Internet-based repair (eRepair) subsystem that is configured to accept customer trouble tickets related to a network and to provide customer trouble ticket status information to customers. The administration system also includes a Work Force and Administration-Control (WFA/C) subsystem that is configured to manage repair services that are performed on the network in response to the customer trouble tickets. A repair status update system, method and/or computer program product is configured to automatically push a status change message from the WFA/C subsystem to the eRepair subsystem upon occurrence of a change in a status of a customer trouble ticket in the WFA/C subsystem as a result of repair services that are performed on the network. The customer trouble ticket status information is updated in response to receipt of the status change message.
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Boetje Michael B.
Scherer Rita H.
AT&T BLS Intellectual Property Inc.
Myers Bigel Sibley & Sajovec P.A.
Tran Quoc
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