Systems, methods and computer program products for...

Telephonic communications – Diagnostic testing – malfunction indication – or electrical... – Of centralized switching system

Reexamination Certificate

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Details

C379S009020, C379S009040, C714S048000, C714S057000

Reexamination Certificate

active

07006603

ABSTRACT:
A Public Switched Telephone Network (PSTN) administration system includes an Internet-based repair (eRepair) subsystem that is configured to accept customer trouble tickets related to the PSTN via the Internet and to provide customer trouble ticket status information to customers via the Internet. The administration system also includes a Work Force and Administration-Control (WFA/C) subsystem that is configured to manage repair services that are performed on the PSTN in response to the customer trouble tickets. A repair status update system, method and/or computer program product is configured to automatically push a status change message from the WFA/C subsystem to the eRepair subsystem upon occurrence of a change in a status of a customer trouble ticket in the WFA/C subsystem as a result of repair services that are performed on the PSTN. The customer trouble ticket status information is updated in response to receipt of the status change message.

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