Telephonic communications – Diagnostic testing – malfunction indication – or electrical... – Of centralized switching system
Reexamination Certificate
2006-02-28
2006-02-28
Tran, Quoc (Department: 2643)
Telephonic communications
Diagnostic testing, malfunction indication, or electrical...
Of centralized switching system
C379S009020, C379S009040, C714S048000, C714S057000
Reexamination Certificate
active
07006603
ABSTRACT:
A Public Switched Telephone Network (PSTN) administration system includes an Internet-based repair (eRepair) subsystem that is configured to accept customer trouble tickets related to the PSTN via the Internet and to provide customer trouble ticket status information to customers via the Internet. The administration system also includes a Work Force and Administration-Control (WFA/C) subsystem that is configured to manage repair services that are performed on the PSTN in response to the customer trouble tickets. A repair status update system, method and/or computer program product is configured to automatically push a status change message from the WFA/C subsystem to the eRepair subsystem upon occurrence of a change in a status of a customer trouble ticket in the WFA/C subsystem as a result of repair services that are performed on the PSTN. The customer trouble ticket status information is updated in response to receipt of the status change message.
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Boetje Michael B.
Scherer Rita H.
BellSouth Intellectual Property Corporation
Myers Bigel & Sibley & Sajovec
Tran Quoc
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