Systems for requesting services using card reading terminals

Details Systems for requesting services using card reading terminals Systems for requesting services using card reading terminals

1996-07-18

1998-04-28

Woo, Stella

Telephonic communications

Telephone line or system combined with diverse electrical...

Credit authorization

379 9312, 235380, H04M 1100

Patent

active

057455546

ABSTRACT:
A method for a service provider to contact a merchant or a customer (requester) is provided. A special card number (e.g., credit card number, debit card number and ATM card number) to a requester. The card number has a set of digits referencing a call center (130) of a service provider. When a requester requests services, the card number and the requester's contact number is sent to a card processing facility (118). The facility (118) notifies the call center (130) of this card number and contact number. The call center (130) obtains information related to this card number (e.g., name and address of the holder) and assigns an agent to contact the requester using the contact number. As a result, the agent can reach the customer and/or merchant and handle complex transactions. Alternatively, the call center (130) can use an automatic outbound calling device to contact the requester automatically, e.g., to deliver a prerecorded announcement.

REFERENCES:
patent: 5136633 (1992-08-01), Tejada et al.
patent: 5181238 (1993-01-01), Medamana et al.
patent: 5490251 (1996-02-01), Clark et al.
patent: 5521966 (1996-05-01), Friedes et al.
patent: 5615110 (1997-03-01), Wong

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