Systems and processes providing programmable or customized custo

Details Systems and processes providing programmable or customized custo Systems and processes providing programmable or customized custo

1990-12-18

1993-08-31

Dwyer, James L.

Telephonic communications

Special services

Anonymous party

379 94, 379127, 379230, H04M 342, H04M 1100, H04M 1500, H04M 700

Patent

active

052415880

ABSTRACT:
A method and apparatus for creating and implementing customer service procedures for individual customers of a telephone network. The method and apparatus provides for the creation and execution of customized call processing information (CCPI) records to provide the desired service. The CCPI records are created by an operator at a display terminal to provide a visual representation of the desired service. The displayed representation of the service is translated into a binary representation and executed in a call processing environment to process calls to or from a phone number identified by the customer, in accordance with the customer's desires. Thus, each individual customer can design and have implemented unique telephone services.

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