Systems and methods for universal protocol for case...

Details Systems and methods for universal protocol for case... Systems and methods for universal protocol for case...

2011-04-12

2011-04-12

Avellino, Joseph E (Department: 2454)

Electrical computers and digital processing systems: multicomput

Computer-to-computer data modifying

C709S223000

Reexamination Certificate

active

07925788

ABSTRACT:
An embodiment relates generally to a method of communication between multiple case management systems. The method includes providing for a standard universal format that can be used for a plurality of case management systems, where each case management system is different from another, to communicate within the plurality of case management systems. The method also includes providing a plurality of classes based on the standard universal format and translating a native data for a trouble ticket based on a selected class associated with a first case management system to the standard universal format as a universal converted data packet. The method further includes transmitting the universal converted data packet to a second case management system.

REFERENCES:
patent: 5339434 (1994-08-01), Rusis
patent: 5557780 (1996-09-01), Edwards et al.
patent: 2002/0100039 (2002-07-01), Iatropoulos et al.
patent: 2002/0113817 (2002-08-01), Mitsugi
patent: 2004/0226031 (2004-11-01), Zimmerman et al.
patent: 2009/0157903 (2009-06-01), Lewis et al.

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