Systems and methods for remote notification, diagnostics and...

Details Systems and methods for remote notification, diagnostics and... Systems and methods for remote notification, diagnostics and...

2006-11-03

2010-06-22

Ly, Nghi H (Department: 2617)

Telecommunications

Radiotelephone system

Zoned or cellular telephone system

C455S419000

Reexamination Certificate

active

07742762

ABSTRACT:
A system and method are provided for remote notification, diagnostics, and remedy management. The method includes interfacing a monitored system for an enterprise via a carrier network, and when the monitored system detects a problem, notifying the selected appropriate user by sending a notification to the user's mobile device, and confirming delivery of the notification. The method also includes authenticating the user according to at least one of 1) the user's subscriber identifier, and 2) the user's mobile device identifier. Optionally, the user may be additionally authenticated at a second layer according to a user name password identifier provided by the user at a prompt. The method additionally includes enabling access via the mobile device to the monitored system using one or more customized applications that enable diagnosis and remediation of the problem.

REFERENCES:
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patent: 2004/0058651 (2004-03-01), Ross et al.
patent: 2004/0152455 (2004-08-01), Herle
patent: 2004/0186884 (2004-09-01), Dutordoir
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patent: 2006/0217116 (2006-09-01), Cassett et al.
patent: 2006/0252376 (2006-11-01), Fok et al.

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