Systems and methods for providing selectable options to a...

Details Systems and methods for providing selectable options to a... Systems and methods for providing selectable options to a...

2001-09-21

2008-09-16

Nguyen, Quynh H (Department: 2614)

Telephonic communications

Special services

Call waiting

C379S201010, C379S088050, C379S088060

Reexamination Certificate

active

07426266

ABSTRACT:
Systems and methods are disclosed for providing selectable options to a calling party while the calling party is on hold. A call from the calling party is received and the calling party is placed on hold. While on hold, the calling party is provided with a plurality of selectable options. Each of the plurality of options corresponds to a predefined operation. A selected option request, corresponding to one of the plurality of options, is received from the calling party. The predefined operation corresponding to the selected option request is then performed. A system is also provided having instructions thereon for providing selectable options to a calling party while on hold.

REFERENCES:
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patent: 6820260 (2004-11-01), Flockhart et al.
patent: 2001/0012335 (2001-08-01), Kaufman et al.
Rodriguez et al. On-hold information service with caller-controlled personalized menu Filed date: Dec. 15, 2000.

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