Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Operations research or analysis
Reexamination Certificate
2007-12-14
2010-06-15
Jeanty, Romain (Department: 3624)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Operations research or analysis
Reexamination Certificate
active
07739136
ABSTRACT:
Systems and methods for monitoring and controlling business level SLAs (Service level Agreements), and more particularly, systems and method for monitoring and controlling business level SLAs using probe points, KPIs (Key Performance Indicators) and business commitments. An XML (extensible Markup Language)-based specification referred to as BPCL (Business Process Commitment Language) is used to describe business commitments. BPCL specifications are used by a business process management (BPM) system to configure, monitor, and control business processes based on business commitments. Business Commitments and BPCL provide a path toward model-based management for dynamic e-business solutions.
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Haifei Li, et al., “Managing Business Relationships in E-Services Using Business Commitments,” Aug. 22-24, 2002.
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Haifei Li, et al., “An Approach of Modeling, Monitoring and Managing Business Operations for Just-In-Time Manufacturing,” pp. 1-6.
Manjari Asawa, “Measuring and Analyzing Service Levels: A Scalable Passive Approach,” Proceedings of the IEEE, 1998, pp. 3-12.
Chang Hung-Yang
Jeng Jun-Jang
Kumaran Santhosh
Li Haifei
Zhang Liang-Jie
International Business Machines - Corporation
Jeanty Romain
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