Systems and methods for monitoring and controlling business...

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Operations research or analysis

Reexamination Certificate

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Reexamination Certificate

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10617965

ABSTRACT:
Systems and methods for monitoring and controlling business level SLAs (Service level Agreements), and more particularly, systems and method for monitoring and controlling business level SLAs using probe points, KPIs (Key Performance Indicators) and business commitments. An XML (extensible Markup Language)-based specification referred to as BPCL (Business Process Commitment Language) is used to describe business commitments. BPCL specifications are used by a business process management (BPM) system to configure, monitor, and control business processes based on business commitments. Business Commitments and BPCL provide a path toward model-based management for dynamic e-business solutions.

REFERENCES:
patent: 6556659 (2003-04-01), Bowman-Amuah
patent: 2002/0099579 (2002-07-01), Stowell et al.
patent: WO 9418620 (1994-08-01), None
Asawa “Measuring and Analyzing Service Levels: A Scalable Passive Approach”, Dec. 1998, Hewlett-Packard Labatories, pp. 3-12.
Wu et al “An Approach of Modeling, Monitoring and Managing Business Operations for Just-In-Time Manufacturing”, 2002, pp. 1-6.

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