Systems and methods for location based call routing

Details Systems and methods for location based call routing Systems and methods for location based call routing

2008-04-02

2011-10-11

Phan, Tri H (Department: 2471)

Multiplex communications

Communication over free space

Having a plurality of contiguous regions served by...

C370S338000, C370S349000, C455S456300, C705S007340

Reexamination Certificate

active

08036160

ABSTRACT:
Disclosed herein are a system, method, and computer-readable medium with instructions for recommending a service provider based on a user's approximate current location. The service provider may be recommended for a service that is verified under a user's insurance policy and is also within proximity to the user's approximate current location. The user's approximate current location may be determined by location-based technology. The entity that receives and/or recommends the service provider may initiate a request for the service from the service provider. Further embodiments are related to routing a call to provide information to the user that is responsive to the user's location-relevant request. For example, systems, such as an automotive telematics system, may request information and be routed to the appropriate division of a user's insurance provider such that the automotive telematics system can provide services to the user that are user-specific (e.g., covered by the user's insurance policy).

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