Systems and methods for linking an issue with an entry in a...

Details Systems and methods for linking an issue with an entry in a... Systems and methods for linking an issue with an entry in a...

2007-08-27

2011-10-11

Fernandez Rivas, Omar (Department: 2122)

Data processing: artificial intelligence

Miscellaneous

C706S045000, C706S046000, C706S047000, C706S048000, C707S603000, C707S665000, C707S758000, C707S739000, C707S776000

Reexamination Certificate

active

08037009

ABSTRACT:
An embodiment relates generally to a method of linking. The method includes receiving a message associated with at least one technical issue being resolved in a first system and containing non-confidential information and searching a knowledgebase in a second system based on the message to obtain at least one related entry. The method also includes associating at least one related entry with the non-confidential information of the message, updating at least one related entry with the non-confidential information, or creating a new entry with the non-confidential information, in the knowledgebase.

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