Electrical computers and digital processing systems: multicomput – Computer-to-computer data routing
Reexamination Certificate
2011-06-14
2011-06-14
Chea, Philip J (Department: 2492)
Electrical computers and digital processing systems: multicomput
Computer-to-computer data routing
C370S352000, C379S266010, C379S266020
Reexamination Certificate
active
07962644
ABSTRACT:
A distributed communication center configured to handle a plurality of communications includes a user zone, a web zone, and a network zone. The user zone includes a plurality of remote terminals that enable communication center personnel and end users to remotely interface with the distributed communication center through the web zone. The web zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user zone with the network zone. The network zone includes one or more telephony servers and one or more application servers.
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