Systems and methods for determining allocations for...

Details Systems and methods for determining allocations for... Systems and methods for determining allocations for...

2006-03-21

2010-06-08

Hamza, Faruk (Department: 2455)

Electrical computers and digital processing systems: multicomput

Computer network managing

Network resource allocating

C379S265010

Reexamination Certificate

active

07734783

ABSTRACT:
Systems and methods for allocating resources, such as contact center agents, computer servers and recorders, among geographically distributed sites are provided. In this regard, a representative method comprises: creating a workload forecast, such as contact volume, and resource utilization, such as average interaction time, of events for a specified time frame as if the geographically distributed sites were co-located, performing discrete event-based simulation to assign or allocate the events to the resources as if the resources were co-located, and determining recommended allocations of the resources among the geographically distributed sites based on a relative distribution of events assigned to resources at each of the geographically distributed sites.

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