Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Operations research or analysis
Reexamination Certificate
2011-05-24
2011-05-24
Frenel, Vanel (Department: 3687)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Operations research or analysis
C705S014270, C705S001100, C379S265110, C379S265120
Reexamination Certificate
active
07949552
ABSTRACT:
The systems and methods described herein provide a drill through engine that facilitates integration of solutions for performing workforce management, quality monitoring, e-learning, performance management, and analytics functionality. The drill through engine facilitates combining quality monitoring/call recording with performance management and e-learning functionality as a unified integrated solution. The combination can be delivered through a single platform and enables users to gain more insight and make smarter decisions faster about sales, service, and overall operations. This takes customer center tools beyond the traditional “suite” approach to a true single workforce optimization platform.
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pa
Korenblit Shmuel
Nies James Gordon
Shvarts Simon
Volcoff Ari
Aaronson, PC Lawrence A.
Frenel Vanel
Verint Americas Inc.
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