Systems and methods for automated customer order status...

Details Systems and methods for automated customer order status... Systems and methods for automated customer order status...

2008-06-17

2008-06-17

Zeender, F. (Department: 3627)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Electronic shopping

C705S001100

Reexamination Certificate

active

07389254

ABSTRACT:
The present invention relates to systems and methods for automated customer order status processing associated with a service order. In an embodiment of the present invention, a system includes a first order processing system, a second order processing system, and an automated telephone call processing system. The first order processing system is configured to receive order information associated with a customer and a service order. The second order processing system is coupled to the first order processing system and is configured to receive at least a first subset of the order information associated with the customer. The automated telephone call processing system is coupled to the second order processing system and is configured to receive at least a portion of the first subset of the order processing information, initiate a telephone call to the customer, and notify the customer as to a status of the service order.

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Anonymous, “MicroStrategy: MicroStrategy Telecaster delivers e-business intelligence to customers via telephone,” Sep. 13, 1999, pp. 3.
McCleery, Kraig, “Systems and Methods for Automated Customer Status Processing,” pp. 3.

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