Systems and methods for an operator system service

Details Systems and methods for an operator system service Systems and methods for an operator system service

2007-04-03

2007-04-03

Gauthier, Gerald (Department: 2614)

Telephonic communications

Special services

Service profile

C379S207120, C379S265090, C379S088180, C455S414100, C370S252000

Reexamination Certificate

active

10990351

ABSTRACT:
The present invention relates to systems and methods for providing live operator service for a communication session over a packet-based network. The live operator of the invention can receive a call and conference with the caller to determine an intended call recipient. The live operator can then initiate a call to the intended call recipient. If the intended call recipient is available, the operator can connect the caller to the intended call recipient and disconnect itself from the call.

REFERENCES:
patent: 4805207 (1989-02-01), McNutt et al.
patent: 6683937 (2004-01-01), Watson et al.
patent: 6744858 (2004-06-01), Ryan et al.
patent: 6925165 (2005-08-01), Cohen et al.

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