Electrical computers and digital processing systems: multicomput – Computer-to-computer session/connection establishing – Network resources access controlling
Reexamination Certificate
2001-01-24
2008-08-12
Luu, Le (Department: 2141)
Electrical computers and digital processing systems: multicomput
Computer-to-computer session/connection establishing
Network resources access controlling
C709S227000, C709S206000
Reexamination Certificate
active
07412525
ABSTRACT:
A system and method are provided for an intermediate party to facilitate an interactive telephony session between a customer and a sender of a request for the session. The sender can provide the request to the intermediate party via electronic mail. The request includes the information to initiate the interactive telephony session with the customer as well as the information to conduct that session. In one embodiment, the information to conduct the interactive telephony session includes a URL that provides an application in VoiceXML (Voice Extensible Markup Language). The intermediate party can initiate and conduct the session at the appropriate time and provide the sender with a status regarding the session. During the session, the customer can respond with voice or DTMF inputs to various prompts, thereby proceeding with a transaction and/or providing valuable feedback to the sender.
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Linda Boyer, IBM□□Peter Danielsen, Lucent Technologies□□Jim Ferrans, Motorola□□Gerald Karam, AT&T□□David Ladd, Motorola□□Bruce Lucas, IBM□□Kenneth Rehor, Lucent Technologies □□Voice eXtensible Markup Language (VoiceXML) Version 1.0,□□May 5, 2000, pp. 2
Co-pending U.S. Appl. No. 09/694,797, filed Oct. 20, 2000; entitled: “Method and Apparatus for Web-to-Phone Account Linking”, 33 pages.
Co-pending U.S. Appl. No. 09/466,236, filed Dec. 17, 1999; entitled: “Method and Apparatus for Electronic Commerce Using a Telephone Interface”, 70 pages.
Cafarella Michael J.
Porter Brandon W.
Scullin Will H.
Luu Le
Microsoft Corporation
Perkins Coie LLP
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