System, program and method for providing remedy for failure

Details System, program and method for providing remedy for failure System, program and method for providing remedy for failure

2005-05-17

2005-05-17

Picard, Leo (Department: 2125)

Data processing: measuring, calibrating, or testing

Measurement system

Performance or efficiency evaluation

C702S183000, C707S793000, C701S029000

Reexamination Certificate

active

06895366

ABSTRACT:
To provide a troubleshooting support system that has a function of retrieving a remedy based on a word in a user's speech. A system for providing a remedy for failure of a product composed of a plurality of parts comprises a unit for entering information about failure including a free word, an extracting unit for extracting keywords from the free word, a remedy database storing remedies for failures, and a unit for searching the remedy database using the extracted keywords. The remedy database is searched using keywords derived from a user's speech. Weights assigned to the respective keywords are applied to the hit remedies for calculating priorities of the remedies.

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