Telephonic communications – Audio message storage – retrieval – or synthesis – Voice activation or recognition
Reexamination Certificate
2004-05-12
2009-11-17
Kuntz, Curtis (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Voice activation or recognition
C379S265110
Reexamination Certificate
active
07620159
ABSTRACT:
A system, method and software are described for facilitating transitions between speech-enabled applications employing action-object matrices. In an exemplary embodiment, an automatic call router determines a service agent destination by identifying an action-object combination included in a user utterance. In addition to forwarding the user to the service agent destination, the automatic call router sends one or more aspects of the user utterance to the service agent for use therewith. The service agent may then use aspects of the forwarded information to request further information from the user or to begin performance of a user desired transaction.
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Bushey Robert R.
Joseph Kurt M.
Knott Benjamin A.
Pasquale Theodore B.
AT&T Intellectual I, L.P.
Jackson Walker L.L.P.
Kuntz Curtis
Phan Joseph T
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