Data processing: artificial intelligence – Knowledge processing system – Creation or modification
Reexamination Certificate
2005-02-15
2005-02-15
Knight, Anthony (Department: 2121)
Data processing: artificial intelligence
Knowledge processing system
Creation or modification
Reexamination Certificate
active
06856984
ABSTRACT:
An expert system for the analysis of organizational conflict handling procedures to determine the absence or presence of predetermined rules and a preferred path for conflict resolution uses a computer system and computer instructions installed on, or linked to, the computer system containing predetermined rules for the resolution of organizational conflicts. Information is gathered for analysis of existing organizational conflict handling procedures for review via a predetermined conflict resolution analysis template that specifies a preferred path for conflict resolution across four boxes (options), and with the same preferred path template used to evaluate processes within each of the four boxes. The predetermined conflict resolution template yields recommendations, in accordance with the preferred path for conflict resolution, for modification of the existing internal organizational conflict handling procedures and the generation of new organizational conflict handling procedures.
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Chorda Conflict Management, Inc.
Holmes Michael B.
Knight Anthony
Shaffer Jr. J. Nevin
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